This policy explains what information SmartReplyr stores, why we store it, and how we protect it while helping businesses manage WhatsApp conversations and leads.
When you use SmartReplyr, we collect account details (like username, email, business name, and plan), plus the information you enter into the product such as menu content, FAQs, lead fields, and conversation records.
We use this data to run the platform, keep accounts secure, store conversations and leads, show analytics, and support your team when needed.
SmartReplyr stores conversation and lead information so your business can track and follow up on customer requests. You remain responsible for using customer data appropriately and lawfully.
We do not sell personal data. We only share data when needed to run the service, meet legal obligations, or work with trusted service providers.
We use practical security measures to protect your data. No system is perfect, but we work to reduce risk through secure engineering and controlled access.
We keep data for as long as needed to operate the service, handle support, meet legal requirements, and maintain records. When data is no longer needed, we may delete or anonymize it.
You can update account details in the app or contact us for help with account and data questions. Some information may still be kept if required for legal or security reasons.
We may update this policy when product, legal, or operational needs change. If we make important updates, we will update the effective date and publish the latest version.
For privacy questions, email us at privacy@smartreplyr.com.