Step-by-step user guide

How to set up and use SmartReplyr.

Use this guide whenever you are stuck. It explains how to create your tour operator profile, choose a package, install the website widget, verify that it is active, build your travel menu, add FAQs, and test the visitor experience.

Create Account Login

Most Common Tasks

Install the website widget Verify the widget is active Set up the travel menu Add useful FAQs Test the visitor chat flow Fix common problems

1. What SmartReplyr Does

SmartReplyr gives your tour business a small floating chat widget for your website. Visitors can ask about safaris, gorilla trekking, tour packages, booking details, custom trips, and consultant support. The assistant guides them through menus, collects useful lead details, and saves conversations in your dashboard.

Visitors see a chat bubble on your website.

The assistant asks for language, then shows your travel menu.

Serious inquiries become leads with dates, group size, interests, budget, and contact details where available.

Your dashboard shows widget status, conversations, leads, FAQs, and usage.

2. Create Your Account

Open the registration page.

Click Create Account from the website navigation.

Enter your login details.

Add a username, email address, password, and password confirmation. Keep the email address active because it is used for password recovery.

Add your business name.

Use the public name visitors know, for example Nile Safari Co or Lake Trails Uganda.

Add your website and tourism focus.

Enter your website URL if you have it ready. For tourism specialty, write what you sell most, such as gorilla trekking, wildlife safaris, lodge stays, honeymoon trips, or custom itineraries.

3. Set Up Your Business Profile

Your profile controls how the widget identifies your business. Use clear, visitor-friendly information.

Business Name

The name shown in the widget header. Keep it short and recognizable.

Website URL

The site where you will install the widget, for example https://yourcompany.com.

Assistant Name

Optional label for the assistant. Travel Assistant works well for most operators.

Tourism Specialty

Helps you describe your focus internally, such as safari packages or gorilla trekking.

4. Choose a Package

SmartReplyr uses paid tourism packages. Pick the level that matches your inquiry volume and setup needs.

Explorer

UGX 30,000/month. Best for getting the widget live with starter menus, FAQs, and lead capture.

Safari Pro

UGX 80,000/month. Recommended for active operators that need more conversations, lead qualification, summaries, analytics, and multilingual menu support.

Elite Lodge

UGX 100,000/month. Best for advanced branding, priority support, advanced analytics, and more complex tour flows.

5. Install the Website Widget

This is the most important setup step. The widget is a small script that goes into your website. Many tour operators ask their website designer to do this part, so SmartReplyr gives you both a self-install option and a secure designer handoff link.

Go to Widget Install.

After registration, SmartReplyr opens the widget setup page. Logged-in users can also open Widget Install from the sidebar.

Choose who will install it.

Select I will install it, Send to website designer, or I am not sure yet. If a designer will do it, enter their name, email, phone, and website platform.

Share the designer handoff link if needed.

The handoff link opens a limited installation page. Your designer can see the widget code, installation checklist, and detection check, but cannot access your dashboard, leads, billing, menus, or account settings.

If installing yourself, copy your widget script.

The script looks like this, but your business value will be different:

Open your website editor.

Use the admin area for your website platform, such as WordPress, Wix, Webflow, Squarespace, Shopify, or your developer's code editor.

Paste the script before the closing body tag.

If your website editor has a field called Footer Code, Custom Code, Before body end, or Site scripts, paste the widget script there.

Save and publish your website.

The widget will not appear for visitors until the website changes are saved and published.

Visit your website in a browser.

Open the public website page where you installed the script. Wait a few seconds. You should see the chat bubble and a short attention message.

Important: You can continue setting up menus and FAQs while your website designer installs the widget. Do not paste another business's widget code into your website.

6. Verify the Widget Is Active

When the widget loads on your website, it sends a ping to SmartReplyr. The app uses that ping to confirm the widget is installed.

Open your public website.

Use the real website URL, not only your website editor preview.

Wait for the chat bubble.

The bubble may take a few seconds to appear, depending on your website speed.

Return to SmartReplyr.

Go back to Widget Install and click Check Widget Installation.

Look for Active status.

If the widget was detected in the last 24 hours, SmartReplyr shows that the widget is active and lets you continue setup.

If SmartReplyr says Not Installed: confirm the exact script was pasted, the website was published, and you opened the public website after publishing.

7. Configure Your Travel Menu

The menu is what visitors see after they choose a language. It should answer common travel questions and route serious inquiries into lead capture.

Open Travel Menus.

From the logged-in sidebar, click Travel Menus.

Review the default tourism menu.

New accounts start with options such as View tour packages, Ask about gorilla trekking, Customize my trip, Booking information, and Speak to a travel consultant.

Edit menu items to match your business.

Use visitor-friendly labels. Good examples: 3-day safari, Gorilla trekking permits, Family safari, Luxury lodge stays.

Choose the right action type.

Use Show Info for general answers, Collect Lead when you need visitor details, and Escalate to Consultant when a human should follow up.

Avoid exact promises.

Do not hard-code exact prices, availability, park fees, permit costs, visa rules, or cancellation policies unless you are sure they are current. Use lead capture when details must be confirmed.

Test every menu path.

Use the preview in Travel Menus and try each option number like a visitor would.

Good Collect Lead Prompt

Please share travel dates, group size, preferred experience, country, and budget range.

Good Safety Reply

I can help confirm that with the team. Could you share your travel dates, group size, and preferred experience?

8. Add FAQs

FAQs help SmartReplyr answer repeated questions before sending visitors into a lead flow.

Open FAQ.

From the sidebar, click FAQ.

Click Add FAQ.

Add a clear question and a helpful answer.

Add keywords.

Keywords help matching. For example: gorilla, permit, trekking, bwindi or family, children, kids, safari.

Keep answers safe.

If information changes often, say that the team will confirm it instead of giving exact figures.

9. Test the Visitor Chat Flow

Testing helps you find confusing menu labels before real visitors use the widget.

Test language selection.

Open the widget preview or your website widget. The first message should ask for English, French, German, or Spanish.

Choose a language.

Reply with 1 for English or click the English option. The main travel menu should appear.

Try each menu option.

Check that package questions, gorilla trekking questions, custom trip requests, booking information, and consultant handoff behave correctly.

Send a serious inquiry.

Try a message like I want to book for 4 people in July. SmartReplyr should ask for travel details and create a lead.

Review the lead.

Open Leads and confirm the visitor details were saved.

10. Use the Dashboard

The dashboard is your operating view. Check it regularly to understand whether the widget is installed, how many conversations are happening, and which leads need attention.

Widget Status: Active means SmartReplyr has detected your widget recently.

Recent Conversations: shows the latest website visitor chats.

New Leads: shows visitors who shared useful booking or contact details.

Most Asked Questions: helps you decide which FAQs or menu options to improve.

Monthly Usage: shows how close you are to your package conversation limit.

Troubleshooting

The widget does not appear

Confirm the script was pasted into the live website, not only a draft. Clear your browser cache, publish again, and check that the script has not been changed.

Widget status says Not Installed

Open the public website where the script was added, wait a few seconds, then return to SmartReplyr and click Check Widget Installation.

The menu does not show my options

Open Travel Menus, confirm the menu is active, and test the preview. Save any edits before testing again.

Leads are missing details

Make your lead prompts more specific. Ask for travel dates, group size, country, interests, budget range, email, and phone.

Visitors ask questions not covered

Add those questions to FAQ with keywords, or create a menu option that routes the question to lead capture or consultant handoff.

You changed your website

After a website redesign or theme change, confirm the widget script is still installed before the closing body tag.

Best habit: after changing menus, FAQs, or website code, test as a visitor from your public website. If the test works, real visitors are much more likely to get a smooth experience.